Surgery Times and Information
Surgery Times
The practice is now able to offer a limited
number of pre-bookable appointments outside of
our core opening hours. These are available most
days Monday - Thursday.
Practice Core Hours |
Monday to Friday 8.00am to 6.30pm |
Extended Opening Hours |
7.30am – 8.00am & 6.30pm 7.00pm |
When the surgery is closed
If you require urgent medical advice, phone
111 and you will automatically be transferred to
the free NHS 111 Service. You may then be given
advice over the phone, asked to attend a local
Primary Care Centre or offered a home visit.
Call 111 for free NHS advice or visit
www.nhs.uk/111
Reception
Our reception desk and telephone lines are
open between 8.00am-6.30pm (8.00am - 6.30pm for
telephone access). We can be very busy early in
the day with patients wanting to book
appointments that day. If you have a
routine enquiry or wish to obtain the results of
a test, please call after 11am. We do not
take prescription requests over the telephone
but can offer a variety of ways for you to place
your order. Please see ordering your
repeat prescription
section of the website.
Appointment System
All consultations are by appointment only.
Please telephone 0117 9082360 - phone lines for
appointments are open from 8.00am. Reception
staff will ask some simple questions to enable
them to direct you to the most appropriate
professional or service in our area.The practice
will endeavour to offer you an appointment with
the doctor of your choice and we offer a
selection of pre-bookable appointments. If your
problem is urgent and cannot wait we may be able
to offer you a same day appointment, this will
be with the next available clinician and we
cannot offer a choice of times for these
appointments. If you have more than one problem
to discuss with the doctor please mention this
to the receptionist at the time of booking and
if required we will book a double appointment.
If you require an interpreter for your
consultation please mention this at the time of
booking.
We also have a facility for patients to
book appointments via the internet. Our routine appointments are
usually for 10 minutes, please book a separate
appointment for each member of the family.
We are able to send SMS text reminders for
your appointments if you have given us your
mobile telephone number. You are also able
to reply to these messages to cancel an
appointment if you need to. If you would
like to give us your mobile telephone number
please complete details
here.
Failure To Attend An Appointment (DNA)
If you no longer require your appointment,
please phone to cancel it so another patient may
use it. We offer an easy way to cancel an
appointment by calling the main surgery number
(0117 9082360) and selecting option 1. You will
be asked to leave some details and the reception
team will pick your message up and cancel at the
earliest opportunity. This service is in
operation 24 hrs/ 7 days per week.
If you have given us your mobile telephone
number we will send you SMS text appointment
reminders. You can also use this service
to cancel any booked appointments you may have.
If you repeatedly miss appointments without
informing us we will write to you to raise
awareness of this with you.
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