Friends and Family Test
Click
HERE to see our most recent feedback
The Friends and Family Test (FFT) is an important feedback tool that
supports the fundamental principle that people who use NHS services
should have the opportunity to provide feedback on their experience.
It asks people if they would recommend the services they have used
and offers a range of responses. When combined with supplementary
follow-up questions, the FFT provides a mechanism to highlight both good
and poor patient experience. This kind of feedback is vital in
transforming NHS services and supporting patient choice.
The FFT tool combines a simple question, asking patients how likely
they would be to recommend the service they have received to their
friends and family; with at least one complementary follow-up question
to enable patients to provide further detail about their experience.
To provide your feedback you can complete a
form online (please click here), complete one of our
feedback cards available in reception, or, if
you have allowed us to contact you by SMS text
message, you may receive a text request for
feedback following a visit to the surgery.
By Visual Productions Ltd
|