Practice Staff
Practice Managers
The
Practice Manager, Sarah Monteith, joined
the practice in 2004. Sarah oversees the
running of the practice, the welfare of the
staff and works closely with the GP partners to
strategically plan for the future of the
business. She also liaises regularly with
patients and other multi-disciplinary team
members ensuring effective communication between
all parties. Her past experience includes
working for many years at Avon Local Medical
Committee.
Our Deputy Practice Manager, Sarah McKay, has
been with the practice since 2011 having
previously worked in the financial sector.
Sarah McKay is responsible for the day to day
running of the practice and works very closely
with the practice manager to ensure that we are
delivering a high quality service for our
patients.
Operations
Manager, Maddy Brickley, joined the
practice in 2023, having previously worked in
NBT, Maddy is here to help with patient
enquiries, IT support, HR matters and Health &
Safety within the practice.
Reception Team
Our
Reception Team Lead , Deb Harris, oversees a
team of 11 part time receptionists and
prescribing clerks. Our reception office
is a very busy environment and the staff at the
practice work hard to deliver a personal service
and to ensure that our patients are well cared
for. The receptionists have a challenging
job to carry out so please be patient with them,
they are there to help you and work to specific
protocols laid out by the practice management.
If you wish to speak in private please
mention this to the receptionist as there is a
designated room just off of the main reception
area. All our staff are bound by the same rules
of confidentiality as the doctors.
Secretaries & Administration Team
Lisa Richards leads our administration team
at the practice. Other team members include Jane
West, our practice secretary, who can be
contacted on 0117 9082355 for enquiries
regarding referrals made by your GP to
specialist care and the patient choose & book
service. Caroline, Tia, Molly, Sandra, Jayne,
Louisa and Libby carry out tasks such as patient
registrations, summarising of medical records,
scanning & coding of information, patient recall
programmes and management of requests for access
to medical records.
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