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SURGERY TIMES & INFORMATION
Reception
Reception is open between 8.20am-6.30pm (8.00am - 6.30pm for telephone access). It would be greatly appreciated if you could ring after 10.00am for general enquiries.
If you wish to speak to a Doctor or Practice Nurse the receptionist will take a few details and the Doctor or Nurse will ring you back as soon as possible.
Appointment System
All consultations are by appointment only. Please telephone 0117 9082360. Phone lines for appointments are open from 8.00am. The practice will endeavour to offer you an appointment with the doctor of your choice and we offer a selection of same day and pre-bookable appointments. We also have a facility to book appointments via the internet. Our routine appointments are for 10 minutes, please book a separate appointment for each member of the family. If you mention that you require longer than 10 minutes we will be happy to book you a double appointment.
Failure To Attend An Appointment (DNA)
If you no longer require your appointment, please phone to cancel it so another patient may use it. There is also an option to cancel an appointment if you phone the usual surgery number outside of working hours.
Results of Tests
If you have had any tests (blood, urine smears or x-rays) please contact the practice between 10.00am – 6.30pm on weekdays, allowing a few days for results to come back.
How Do I Register?
Providing you live within our practice area as shown on the map displayed in our reception, you can register with us. It's easy! Simply call into the Surgery and complete a registration form for each patient. On completion of the form, and with proof of your current address, you and your family will be registered onto our computer system and will be eligible for medical assistance straight away. Your medical records will be automatically transferred by the Primary Care Support Agency from your previous practice.
Temporary Residents
We provide a Temporary Patient service for anyone staying within our Practice area. This could be whilst on holiday, staying with relatives etc. Just call into the Surgery, fill in one of our Temporary Resident Forms and we will assist you.
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