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OTHER IMPORTANT INFORMATION
Protecting Your Information
We ask for information about yourself so that you can receive the best possible care and treatment. We keep this information, together with details of your care, to ensure that your doctor or nurse has accurate and up to date information. It also may be needed if we see you again. We only use or pass information about you to people who have a genuine need for it. Whenever we can we shall remove details that identify you as an individual.
Everyone working for the NHS has a legal duty to maintain the highest level of confidentiality about patient information. If at any time you would like to know more about how we use your information you can speak to the Practice Manager or for further information please refer to the leaflets held at reception entitled “Your Medical Records, Protecting Your Information”.
Complaints
If you have any complaints, please speak to Mrs Sarah Monteith, the Practice Manager, or any one of the Doctors. We operate an in-house complaints system and will endeavour to deal with your complaint quickly and efficiently. If you require further information please ask at Reception for our leaflet on our complaints procedure. If you prefer you can contact the local Patient Advice & Liaison Service (PALS) on Tel: 0117 900 3433.
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